Customer Service Specialist (shannons)

Suncorp-Metway Ltd

Toowoomba, QLD, AU
Base: $71,008.00 including 12% super; bonus/equity...
On-site
Strong customer service experience
Clear confident communication skills
Ability to navigate multiple digital systems
At Shannons, we don’t just insure vehicles — we live and breathe them and connect with like-minded people to make a real difference

Job Summary

  • At Shannons, we don’t just insure vehicles — we live and breathe them and connect with like-minded people to make a real difference.
  • You will handle inbound calls from enthusiasts, provide tailored insurance advice, and share your passion for motoring in every conversation.
  • The role offers competitive salary including superannuation, flexible work options with hybrid working, and extensive leave and career development benefits.

Matching Summary

At Shannons, we don’t just insure vehicles — we live and breathe them and connect with like-minded people to make a real difference.

Salary

Base: $71,008.00 including 12% super; Bonus/Equity: Penalties on eligible shifts & performance-based incentives; Benefits: 20 weeks paid parental leave, emergency response leave, military service leave, discounts across 400+ retailers

Skills & Requirements

Must-have

  • Strong customer service experience
  • Clear confident communication skills
  • Ability to navigate multiple digital systems
  • Full commitment to shift pattern and training
  • Genuine passion for vehicles

Nice-to-have

  • Growth mindset and team collaboration
  • Enthusiasm for motoring
  • Ability to simplify complex information
  • Hybrid working capability

Key Requirements

  • Full-time 7-week onsite training completion
  • Suitable home workspace for hybrid work
  • Commitment to nominated shift option

Work Rights

Not specified

Tailored Resume

Cover Letter