Kundservicechef Till John Mattson

John Mattson

Lidingö, Sweden
On-site
5+ years experience in housing and service
Leadership of customer service teams
Knowledge of rental law for housing
John Mattson is seeking a Customer Service Manager to lead their customer service team in Lidingö, Sweden. The role involves overseeing rental management, service delivery, and fostering relationships with tenants while ensuring performance metrics are met

Job Summary

  • The role involves leading the development of customer service to achieve goals in leasing, service, and upselling.
  • You will manage a team of customer hosts, coordinators, and support staff while ensuring high service levels for tenants.
  • The position requires close collaboration with property managers, technical staff, and business developers to enhance tenant relationships.

Matching Summary

Match Score: 85

John Mattson is seeking a Customer Service Manager to lead their customer service team in Lidingö, Sweden. The role involves overseeing rental management, service delivery, and fostering relationships with tenants while ensuring performance metrics are met.

Skills & Requirements

Must-have

  • 5+ years experience in housing and service
  • Leadership of customer service teams
  • Knowledge of rental law for housing
  • Experience with reporting and documentation
  • Change management in complex organizations

Nice-to-have

  • Digitalization of administrative processes
  • Familiarity with Momentum property system
  • Strong English communication skills
  • Microsoft Office expertise
  • Interest in new digital communication tools

Key Requirements

  • Relevant post-secondary education
  • Minimum 5 years experience in housing/service
  • Documented ability to meet set goals
  • Good knowledge of Swedish rental law

Work Rights

Not specified

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