Customer Service Officer (call Centre)

Sedgwick

Kuala Lumpur, Malaysia
On-site
Handle inbound and outbound calls
Address customer inquiries and feedback
Provide motor insurance claim support
Sedgwick is seeking passionate Customer Service Officers to join their Kuala Lumpur Call Centre team, focusing on providing emergency assistance, managing travel claims, and supporting customers with insurance inquiries. The role emphasizes a caring company culture that values flexibility, professional growth, and inclusivity

Job Summary

  • Handle a full spectrum of inbound and outbound calls for Emergency Roadside Assistance & Emergency Home Assistance across Malaysia.
  • Assist customers from Singapore & Hong Kong with Mobile Claims and manage inbound calls for Travel Claims enquiries.
  • A supportive and inclusive work environment with opportunities for professional growth and development.

Matching Summary

Match Score: 85

Sedgwick is seeking passionate Customer Service Officers to join their Kuala Lumpur Call Centre team, focusing on providing emergency assistance, managing travel claims, and supporting customers with insurance inquiries. The role emphasizes a caring company culture that values flexibility, professional growth, and inclusivity.

Skills & Requirements

Must-have

  • Handle inbound and outbound calls
  • Address customer inquiries and feedback
  • Provide motor insurance claim support
  • Complete call logs and update operating system
  • Proficiency in computer skills
  • Strong time management abilities
  • Excellent communication skills

Nice-to-have

  • Caring and passionate about helping others
  • Driven to make a difference
  • Enjoys a challenge
  • Proficiency in Mandarin
  • Proficiency in other dialects

Key Requirements

  • Willingness to work on a rotating shift schedule
  • Ability to communicate in Mandarin

Work Rights

Not specified

Tailored Resume

Cover Letter