Proficient with advanced windows-style applications
Keyboard proficiency
Ochsner Health is seeking a Patient Navigator in Shreveport, Louisiana, responsible for scheduling patient appointments and managing related inquiries while ensuring compliance with healthcare regulations. The ideal candidate should have a high school diploma, experience in healthcare or customer service, and strong communication skills
Job Summary
This job answers incoming calls and makes outgoing calls to schedule patients in technology systems, ensuring a match of physician-specific scheduling guidelines with patient appointment preferences system-wide.
Collects and maintains accurate, basic patient information relating to registration and insurance in compliance with HIPAA guidelines.
Answers general inquiries or provider questions and directs non-scheduling calls to the appropriate department.
Matching Summary
Match Score: 85
Ochsner Health is seeking a Patient Navigator in Shreveport, Louisiana, responsible for scheduling patient appointments and managing related inquiries while ensuring compliance with healthcare regulations. The ideal candidate should have a high school diploma, experience in healthcare or customer service, and strong communication skills.
Skills & Requirements
Must-have
effective verbal and written communication
proficient with advanced Windows-style applications
keyboard proficiency
prioritize and organize work assignments
maintain professional demeanor
utilize multi-functional systems
work collaboratively with other departments
multi-tasking ability
critical thinking skills
knowledge of medical terminology
Nice-to-have
adapt to regional or system changes
interpersonal skills for cooperative work relationships
Key Requirements
High school diploma or equivalent
One year of experience in healthcare, customer service, or related field
Experience in EPIC or other electronic medical record (preferred)