The Cigna Group is seeking a Cobra Trainer & Quality Assurance Coordinator for a remote position, focusing on developing COBRA Specialists and ensuring high-quality service delivery. This role combines training, quality oversight, and collaboration in a fast-paced environment, requiring expertise in COBRA regulations and strong communication skills
Job Summary
Lead onboarding and ongoing development of COBRA Specialists through structured training, progress tracking, and readiness validation.
Conduct regular quality audits, identify trends, and partner with leadership to drive continuous improvement.
Translate regulatory and procedural updates into clear documentation and targeted training sessions.
Matching Summary
Match Score: 85
The Cigna Group is seeking a Cobra Trainer & Quality Assurance Coordinator for a remote position, focusing on developing COBRA Specialists and ensuring high-quality service delivery. This role combines training, quality oversight, and collaboration in a fast-paced environment, requiring expertise in COBRA regulations and strong communication skills.
Salary
Base: 20 - 30 USD / hourly; Bonus/Equity: Annual bonus plan; Benefits: Comprehensive range of benefits including medical, vision, dental, well-being programs, 401(k), tuition reimbursement, 18+ days PTO
Skills & Requirements
Must-have
COBRA administration experience
COBRA regulations knowledge
HIPAA requirements familiarity
Windows-based systems proficiency
Microsoft Word and Excel proficiency
Nice-to-have
Training or mentoring experience
Service-focused environment experience
Continuous improvement focus
Key Requirements
Minimum of 2 years of experience in COBRA administration, benefits eligibility, or related health benefits operations