Technical Support Engineer

Pretium Enterprise Services

Bangalore, India
Fully remote
Technical support via voice channels
Experience in itil incident management
Troubleshooting windows operating systems
As a Senior Service Desk Engineer, you will be the key point of contact for providing technical support via voice channels

Job Summary

  • As a Senior Service Desk Engineer, you will be the key point of contact for providing technical support via voice channels.
  • You will own the lifecycle of each ticket from logging through resolution, ensuring high customer satisfaction.
  • The role demands strong technical troubleshooting across software, hardware, and networking systems.

Matching Summary

As a Senior Service Desk Engineer, you will be the key point of contact for providing technical support via voice channels.

Skills & Requirements

Must-have

  • Technical support via voice channels
  • Experience in ITIL Incident Management
  • Troubleshooting Windows operating systems

Nice-to-have

  • Strong customer management skills
  • Exceptional verbal and written communication skills
  • Experience supporting European and US customers

Key Requirements

  • Minimum of 5 years in technical support
  • Proficiency with Active Directory and Office 365
  • Familiarity with troubleshooting printers

Work Rights

Not specified

Tailored Resume

Cover Letter