Customer Payments Advisor - Hybrid

Capita (digital)

Little Island, Ireland
Base: €29,432.00 py; bonus/equity: not specified; ...
Hybrid
Previous experience in customer collections role
Ability to work comfortably to targets
Strong communication skills to build rapport
Capita is seeking a Customer Payments Advisor for a hybrid role based in Little Island, Ireland. The position involves assisting customers with payment plans and debt management while providing a supportive and growth-oriented work environment

Job Summary

  • This role involves handling inbound and outbound calls to assist customers with outstanding debt and setting up realistic payment plans.
  • The position offers a hybrid working model combining remote work with onsite presence at the Little Island office after training.
  • Employees receive comprehensive benefits including a company-matched pension, life assurance, and access to lifestyle savings through Wrkit.

Matching Summary

Match Score: 85

Capita is seeking a Customer Payments Advisor for a hybrid role based in Little Island, Ireland. The position involves assisting customers with payment plans and debt management while providing a supportive and growth-oriented work environment.

Salary

Base: €29,432.00 per annum; Bonus/Equity: Not specified; Benefits: Company matched pension, life assurance, high street discounts, refer a friend scheme

Skills & Requirements

Must-have

  • Previous experience in customer collections role
  • Ability to work comfortably to targets
  • Strong communication skills to build rapport
  • Excellent organisational skills for account management
  • Ability to work to stringent SLAs and KPIs

Nice-to-have

  • Proactive attitude with ambition to develop role
  • Empathy and compassion when speaking with customers
  • Confidence in explaining complex debt options
  • Methodical approach with thorough attention to detail

Key Requirements

  • Previous experience in similar environment or collections
  • MS Excel skills required
  • Excellent PC and data entry skills

Work Rights

Not specified

Tailored Resume

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