At PwC, our people in business application consulting specialise in consulting services for a variety of business applications, helping clients optimise operational efficiency
Job Summary
At PwC, our people in business application consulting specialise in consulting services for a variety of business applications, helping clients optimise operational efficiency.
As an ITSM Specialist, you will play a crucial role in optimizing our IT service management processes and ensuring efficient delivery of IT services across the organization.
PwC offers a purpose-led and values-driven work environment powered by technology that drives innovation and supports wellbeing, inclusive benefits, flexibility programmes, and mentorship.
Matching Summary
At PwC, our people in business application consulting specialise in consulting services for a variety of business applications, helping clients optimise operational efficiency.
Skills & Requirements
Must-have
ITIL-based process implementation
IT service management tools
BMC Helix proficiency
ITSM process optimization
SAP consulting services
IT service performance analysis
Nice-to-have
Analytical reasoning
Effective communication skills
Process and project management orientation
Collaboration and teamwork
Problem-solving skills
Emotional regulation
Inclusion and empathy
Key Requirements
Bachelors degree in Information Technology or related field
ITIL certification (preferably ITIL V3 Foundation or higher)
1-2 years experience in IT Service Management
4-7 years hands-on SAP SD implementation experience