Voice And Contact Center Senior Engineer - Ehra

N.C. Department of Information Technology

North Carolina, US
$91,600-$160,299; not specified; not specified py
**
Cloud-hosted contact center solutions
Enterprise voip environments
Sip trunking and routing
** The N.C. Department of Information Technology is seeking a Voice and Contact Center Senior Engineer to design and implement advanced communication technologies for state agencies in North Carolina. This hybrid role involves collaborating with contact center teams and addressing technical challenges to enhance citizen experiences. **

Job Summary

  • NCDIT enables trusted business-driven solutions that meet the needs of North Carolinians, closing the digital divide and promoting broadband adoption.
  • This role will design and deliver cutting-edge, cloud-hosted contact center solutions to modernize operations, improve citizen experiences, and support statewide innovation.
  • The Network and Telephony Engineering group is responsible for the design and engineering of enterprise-wide and agency-specific Voice and Contact Center technologies.

Matching Summary

Match Score: 75

** The N.C. Department of Information Technology is seeking a Voice and Contact Center Senior Engineer to design and implement advanced communication technologies for state agencies in North Carolina. This hybrid role involves collaborating with contact center teams and addressing technical challenges to enhance citizen experiences. **

Salary

$91,600-$160,299; Not specified; Not specified

Skills & Requirements

Must-have

  • Cloud-hosted contact center solutions
  • Enterprise VoIP environments
  • SIP trunking and routing
  • Technical solution design and documentation
  • Subject matter expert for platform migrations

Nice-to-have

  • NICE CXOne Product Suite knowledge
  • API/event-driven platforms
  • Strategic IT roadmap alignment
  • Citizen experience improvement

Key Requirements

  • Bachelor's degree in Computer Science or IT related field and three years of experience
  • Associate degree in Computer Science or IT related field and four years of experience
  • High School diploma and seven years of experience
  • US Citizenship for DCIN access
  • Fingerprint-based background search required

Work Rights

Must be a US citizen

Tailored Resume

Cover Letter