The Business Support Assistant position at DSV Panalpina AS focuses on managing Control Tower RMT activities, ensuring the accuracy of carrier rate inputs, and maintaining high service quality. The ideal candidate should possess logistics or freight forwarding knowledge, data management skills, and a customer-oriented attitude while contributing to process improvements and achieving KPIs
Job Summary
The Business Support Assistant is responsible for managing Control Tower RMT activities, including uploading all relevant carrier rate sheet into the GPM system.
This role focuses on maintaining the highest level of service quality while ensuring key performance indicators (KPIs) such as quality, timeliness, and productivity are met.
The individual is expected to proactively identify process issues, communicate them effectively, and recommend improvements.
Matching Summary
Match Score: 85
The Business Support Assistant position at DSV Panalpina AS focuses on managing Control Tower RMT activities, ensuring the accuracy of carrier rate inputs, and maintaining high service quality. The ideal candidate should possess logistics or freight forwarding knowledge, data management skills, and a customer-oriented attitude while contributing to process improvements and achieving KPIs.
Skills & Requirements
Must-have
Upload carrier rate sheets
Ensure data accuracy and consistency
Process and update workload allocations
Follow SOP for rate sheet updates
Maintain ticket status in Cherwell/ServiceNow
MS Office (Outlook/Excel) proficiency
Nice-to-have
Proactive process improvement identification
Team player and adaptable
Customer-oriented service attitude
Contribute process improvement ideas
Serve as a DSV ambassador
Key Requirements
Freight forwarding or logistics education is an advantage
Experience with Tender/Rate management is a plus
Prior experience in billing issuance is an advantage