Base: $21.85 - $32.80; bonus/equity: not specified...
Excellent customer service
Handle diverse customer population
Document call encounters
Provides a communication link between patients and caregivers through the use of electronic protocols, facility information, personnel lists, and relevant department policies and procedures
Job Summary
Provides a communication link between patients and caregivers through the use of electronic protocols, facility information, personnel lists, and relevant department policies and procedures.
Responsibilities include scheduling patient appointments and coordinating cancellations, reschedules, and additions to schedules.
Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more.
Matching Summary
Provides a communication link between patients and caregivers through the use of electronic protocols, facility information, personnel lists, and relevant department policies and procedures.
Salary
Base: $21.85 - $32.80; Bonus/Equity: Not specified; Benefits: Yes
Skills & Requirements
Must-have
Excellent customer service
Handle diverse customer population
Document call encounters
Resolve basic non-clinical problems
Identify emergent calls
Nice-to-have
Initiate additional projects
Participate in customer satisfaction evaluation
Analyze customer problems
Key Requirements
High School Graduate
1 year of experience in call center, healthcare or customer service