As Customer Care Manager, you will be responsible for local road sales and customer service across multiple locations, including Hamburg, Crivitz, and Neumünster
Job Summary
As Customer Care Manager, you will be responsible for local road sales and customer service across multiple locations, including Hamburg, Crivitz, and Neumünster.
You will have personnel and budget responsibility, coordinate pricing strategies, and contribute to the development of customer experience in the road business.
Hellmann offers a supportive culture with flexible working hours, financial benefits such as holiday and Christmas bonuses, and opportunities for professional development through their academy and digital learning platform.
Matching Summary
As Customer Care Manager, you will be responsible for local road sales and customer service across multiple locations, including Hamburg, Crivitz, and Neumünster.
Skills & Requirements
Must-have
Local road sales management
Customer service leadership
Budget and personnel responsibility
Microsoft 365 proficiency
CRM system experience
Strategic business development
Fluent German and good English
Nice-to-have
Team and communication skills
Negotiation skills
Structured and solution-oriented work
Forward-thinking and entrepreneurial mindset
Flexible working hours and mobile work
Participation in company events
Digital learning and training opportunities
Key Requirements
Commercial training in freight forwarding and logistics services or degree in business administration/logistics
Several years of experience in sales and/or customer service
Initial leadership experience
Fluent German and very good English language skills