Global Head Of Customer Engagement Strategy, Omni-channel Solutions & Crm Transformation (m/f/d)

Grunenthal Pharma GmbH & Co. Kommanditgesellschaft

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Global omni channel strategy
Enterprise engagement ecosystem
Global crm transformation
Grünenthal Pharma GmbH is seeking a Global Head of Customer Engagement Strategy to lead their omni-channel solutions and CRM transformation efforts. The ideal candidate should possess extensive experience in the pharmaceutical industry, particularly with CRM migrations, and have a strong background in data management and analytics

Job Summary

  • Lead the design, execution, and continuous optimisation of Grünenthal’s global omni channel strategy and enterprise engagement ecosystem.
  • Own the global CRM transformation, driving a high complexity, multi country migration programme with full accountability for blueprinting, harmonisation, and deployment.
  • Serve as the strategic interface for global, regional, and local omni channel and IT stakeholders, ensuring alignment and delivery excellence.

Matching Summary

Match Score: 85

Grünenthal Pharma GmbH is seeking a Global Head of Customer Engagement Strategy to lead their omni-channel solutions and CRM transformation efforts. The ideal candidate should possess extensive experience in the pharmaceutical industry, particularly with CRM migrations, and have a strong background in data management and analytics.

Skills & Requirements

Must-have

  • Global omni channel strategy
  • Enterprise engagement ecosystem
  • Global CRM transformation
  • Integrated ecosystem architecture
  • Global data strategy
  • Closed loop measurement frameworks
  • GDPR, GxP, validation compliance

Nice-to-have

  • Entrepreneurial thinker
  • Dynamic team with purpose
  • Agile methodologies adoption
  • High resilience and analytical rigor

Key Requirements

  • Degree in Business, Information Systems, Engineering, Data Science, or related field
  • Extensive leadership experience in pharmaceutical industry
  • Proven track record leading large-scale CRM migrations
  • Deep expertise in Veeva and Salesforce Marketing Cloud
  • Hands-on experience with data modelling, ETL, API-led integrations
  • Strong command of SQL, BI tools, and analytics frameworks
  • Demonstrated experience implementing CDP and CMP solutions
  • Mastery of change leadership and enterprise scale adoption

Work Rights

Not specified

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