Assoc, P3, Workpl Ops & Supp Iii : Job Level - Associate

Morgan Stanley UK

Sao Paulo, Brazil
On-site
Desk-side support for it equipment
High standard of customer service
Ticket queue management
Morgan Stanley is seeking a Desk Side Support Technician for their Sao Paulo office to provide on-site IT support, ensuring efficient daily operations and a high-quality user experience. The ideal candidate will have a strong background in end-user support, particularly in corporate IT environments, and will be bilingual in Portuguese and English

Job Summary

  • Provide on-site IT support for the Sao Paulo office, serving as the primary local point of contact for end-user support.
  • Resolve incidents and fulfill service requests within established service-level timeframes, maintaining quality and attention to detail.
  • This role offers the opportunity to join a collaborative, globally connected support organization in which contributions are visible and valued.

Matching Summary

Match Score: 85

Morgan Stanley is seeking a Desk Side Support Technician for their Sao Paulo office to provide on-site IT support, ensuring efficient daily operations and a high-quality user experience. The ideal candidate will have a strong background in end-user support, particularly in corporate IT environments, and will be bilingual in Portuguese and English.

Skills & Requirements

Must-have

  • Desk-side support for IT equipment
  • High standard of customer service
  • Ticket queue management
  • End-to-end issue ownership
  • Hardware asset management compliance
  • Portuguese/English bilingual proficiency

Nice-to-have

  • Experience with AI initiatives
  • Support for change processes
  • Meeting room technology support

Key Requirements

  • Demonstrated end-user support experience
  • Troubleshooting Windows endpoints
  • ServiceNow or equivalent ticket experience
  • Prioritization and multi-tasking ability

Work Rights

Not specified

Tailored Resume

Cover Letter