The role involves taking complete ownership of end-to-end project delivery to ensure business requirements are translated into functional solutions
Job Summary
The role involves taking complete ownership of end-to-end project delivery to ensure business requirements are translated into functional solutions.
Incumbents must act as a subject matter expert in customer care and contact center domains while driving system adoption through effective change management.
The position requires balancing project constraints of time, budget, and quality while fostering sustainable return on investment for digital initiatives.
Matching Summary
The role involves taking complete ownership of end-to-end project delivery to ensure business requirements are translated into functional solutions.
Skills & Requirements
Must-have
5 years IT project management experience
Customer Care and Contact Center domain knowledge
Stakeholder management across business and IT
Business case preparation and budgeting
Change management and user training execution
Nice-to-have
Human-centered design approach
Hands-on technical development experience
Strong negotiation and conflict resolution skills
Experience with in-source and out-source models
Key Requirements
Bachelor's degree in IT, computing, or engineering
Minimum 5 years of IT project management experience