Software Technical Account Manager Ii (traveling)

Axon Enterprise

Lansing, United States
Competitive salary; not specified; 401k with emplo...
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4+ years technical account management experience
Saas solution deployment and configuration
Root cause analysis and troubleshooting skills
** Axon Enterprise is seeking a Software Technical Account Manager II who will play a crucial role in supporting law enforcement agencies with the deployment and management of their software solutions. The position involves significant travel (80%) to agency locations across the U.S., requiring strong technical expertise and excellent customer relationship skills. **

Job Summary

  • This role involves deploying and supporting Axon's software solutions directly within law enforcement agencies to enhance public safety.
  • Candidates must be willing to travel 80% of the time to agency locations across the US for onsite support and training.
  • The position offers competitive salary, 401k matching, paid parental leave, and comprehensive medical, dental, and vision plans.

Matching Summary

Match Score: 75

** Axon Enterprise is seeking a Software Technical Account Manager II who will play a crucial role in supporting law enforcement agencies with the deployment and management of their software solutions. The position involves significant travel (80%) to agency locations across the U.S., requiring strong technical expertise and excellent customer relationship skills. **

Salary

Competitive salary; Not specified; 401k with employer match

Skills & Requirements

Must-have

  • 4+ years technical account management experience
  • SaaS solution deployment and configuration
  • Root cause analysis and troubleshooting skills
  • Microsoft Power BI and SQL Server proficiency
  • Windows OS and networking knowledge
  • Willingness to travel 80% of the time

Nice-to-have

  • Experience with public safety or law enforcement sectors
  • Familiarity with RMS, CAD, and CJIS standards
  • Relevant technical certifications like Microsoft or Cisco
  • Ability to build custom dashboards and write SQL queries
  • Strong cross-functional collaboration abilities

Key Requirements

  • Bachelor's degree in business administration or computer science
  • CJIS background check clearance required
  • 4+ years in technical account management or similar role
  • Experience with Splunk, JIRA, and Salesforce tools

Work Rights

Must pass CJIS background check

Tailored Resume

Cover Letter