Call Center Agent

AIG Europe Ltd

Mexico City, Mexico
Customer needs assessment
Policy status inquiries
Claims follow-up assistance
The Call Center Agent is responsible for providing immediate assistance, guiding and assessing customer needs regarding endorsement procedures, policy status, collections, renewals, reinstatements, online billing, claims follow-up, or any other type of assistance offered for our products

Job Summary

  • The Call Center Agent is responsible for providing immediate assistance, guiding and assessing customer needs regarding endorsement procedures, policy status, collections, renewals, reinstatements, online billing, claims follow-up, or any other type of assistance offered for our products.
  • At AIG, we value in-person collaboration as a vital part of our culture, which is why we ask our team members to be primarily in the office.
  • We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become.

Matching Summary

The Call Center Agent is responsible for providing immediate assistance, guiding and assessing customer needs regarding endorsement procedures, policy status, collections, renewals, reinstatements, online billing, claims follow-up, or any other type of assistance offered for our products.

Skills & Requirements

Must-have

  • customer needs assessment
  • policy status inquiries
  • claims follow-up assistance
  • product benefit explanation
  • in-person collaboration

Nice-to-have

  • reimagining insurance solutions
  • inclusive and supportive culture
  • continuous learning and development

Key Requirements

  • Requires authorization to work in Mexico

Work Rights

Authorization to work in Mexico

Tailored Resume

Cover Letter