Troubleshooter Service / Rabat

KONE Croatia

Rabat, Morocco
Fully remote
Troubleshoot complex technical issues
Ensure safe working practices
Analyze recurring faults
Diagnose and resolve complex technical issues on serviced equipment, ensuring safety and reducing call-outs

Job Summary

  • Diagnose and resolve complex technical issues on serviced equipment, ensuring safety and reducing call-outs.
  • Analyze recurring faults and provide recommendations to improve equipment reliability, while identifying repair and modernization sales leads.
  • Support the development of Maintenance Technicians through on-the-job coaching and sharing knowledge on new methodologies and product updates.

Matching Summary

Diagnose and resolve complex technical issues on serviced equipment, ensuring safety and reducing call-outs.

Skills & Requirements

Must-have

  • Troubleshoot complex technical issues
  • Ensure safe working practices
  • Analyze recurring faults
  • Remote monitoring and alarm systems
  • Elevator & Escalator industry experience

Nice-to-have

  • Customer-centric service mindset
  • Proactive communication with customers
  • Collaborative and safety-focused environment
  • Mentoring and coaching culture

Key Requirements

  • Minimum 5 years of relevant experience
  • Qualification in Electrical or Mechanical Engineering
  • Mandatory experience in the Elevator & Escalator (E&E) industry
  • Strong troubleshooting and fault-finding skills

Work Rights

Not specified

Tailored Resume

Cover Letter