Customer Service Advisor (arabic/english) Saudi Arabia- Jeddah

Concentrix

Jeddah, Saudi Arabia
**
Fluent in arabic and english
Inbound and outbound call handling
Multi-channel customer interaction
** Concentrix is seeking a Customer Service Advisor fluent in Arabic and English for its Jeddah location. The role involves providing exceptional customer service through various communication channels, addressing client inquiries, and resolving issues effectively. **

Job Summary

  • The role involves providing exceptional customer service support via inbound calls, outbound calls, chat, email, and web interactions.
  • Candidates must demonstrate strong problem-solving abilities to handle non-standard cases and escalate issues efficiently.
  • The position requires maintaining a deep understanding of company products and services to resolve routine inquiries effectively.

Matching Summary

Match Score: 75

** Concentrix is seeking a Customer Service Advisor fluent in Arabic and English for its Jeddah location. The role involves providing exceptional customer service through various communication channels, addressing client inquiries, and resolving issues effectively. **

Skills & Requirements

Must-have

  • Fluent in Arabic and English
  • Inbound and outbound call handling
  • Multi-channel customer interaction
  • Problem-solving skills
  • Microsoft Office proficiency

Nice-to-have

  • Previous customer service experience
  • Multinational environment experience
  • CRM system familiarity
  • High typing speed
  • Empathy and patience

Key Requirements

  • High school diploma or university degree
  • Fluency in Arabic (native) and English
  • Prior customer service experience preferred

Work Rights

Not specified

Tailored Resume

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