As the public face of CommBank, the Retail Banking Services team delivers a seamless banking experience to more than 10 million personal and small business customers
Job Summary
As the public face of CommBank, the Retail Banking Services team delivers a seamless banking experience to more than 10 million personal and small business customers.
The role involves supporting customers with enquiries, processing credit applications, completing financial health checks, and educating customers on in-branch technology and digital banking options.
Working with CommBank means positively impacting customers’ lives at all stages, from opening accounts to planning for retirement.
Matching Summary
As the public face of CommBank, the Retail Banking Services team delivers a seamless banking experience to more than 10 million personal and small business customers.
Skills & Requirements
Must-have
Exceptional customer service delivery
Experience in financial services or retail
Excellent communication skills
Ability to explain financial terms clearly
Ability to work in busy retail environment
Part time availability Monday to Friday 11am-3pm
Nice-to-have
Genuine interest in banking career
Problem solving and solution provision
Championing risk-adverse culture
Educating customers on digital banking
Key Requirements
Experience in customer service
Experience in financial services, retail or hospitality
Availability for predetermined roster
Ability to work in a commercially driven retail environment