Atr - Miami - Customer Support Director

ATR Americas (AAS) / AIRBUS DS GEO SA

Miami, Florida, United States
Highly competitive compensation; bonus + success s...
**
Minimum 7 years airline or oem experience
Strong understanding of aircraft systems
Fluent english communication skills
** ATR Americas is seeking a Customer Support Director in Miami, Florida, to manage customer relationships and enhance satisfaction for their regional aircraft. The ideal candidate will have significant experience in aviation, strong communication skills, and a customer-centric approach. **

Job Summary

  • The Customer Support Director serves as the primary interface between ATR and customer airlines from Entry-Into-Service preparation to end-of-operations.
  • This role involves leading cross-functional projects, managing escalations, and developing tailored in-service strategies to enhance customer satisfaction and fleet performance.
  • The position offers a highly competitive compensation package including bonuses, success sharing, retirement plans, and flexible work-life balance options.

Matching Summary

Match Score: 75

** ATR Americas is seeking a Customer Support Director in Miami, Florida, to manage customer relationships and enhance satisfaction for their regional aircraft. The ideal candidate will have significant experience in aviation, strong communication skills, and a customer-centric approach. **

Salary

Highly competitive compensation; Bonus and success sharing included; Retirement plan with employer matching

Skills & Requirements

Must-have

  • Minimum 7 years airline or OEM experience
  • Strong understanding of aircraft systems
  • Fluent English communication skills
  • Experience with CRM tools
  • Willingness to travel frequently

Nice-to-have

  • French, Spanish, or Portuguese language skills
  • Experience in aircraft manufacturer customer services
  • Engineering or Business degree background
  • Project management capabilities
  • Cross-functional team leadership

Key Requirements

  • Minimum 7 years of relevant industry experience
  • Engineering or Business degree required
  • Fluent English proficiency mandatory
  • Proficiency with Microsoft 365 and CRM tools

Work Rights

Not specified

Tailored Resume

Cover Letter