Customer Service Adviser- Home Claims

Direct Line Group

Glasgow, United Kingdom
Base: £24,570; bonus/equity: not specified; benefi...
Hybrid
Handle calls from customers
Guide them through process
Provide empathetic support
In this role, you’ll handle calls from customers regarding their home claims and guide them through what can often be a stressful process, providing empathetic and professional support

Job Summary

  • In this role, you’ll handle calls from customers regarding their home claims and guide them through what can often be a stressful process, providing empathetic and professional support.
  • Our hybrid model offers a 'best of both worlds' approach, the perfect blend between connection and flexibility combining the best parts of home and office working.
  • We recognise we wouldn't be where we are today without our colleagues, that's why we offer such excellent benefits designed to suit you as and when you need them.

Matching Summary

In this role, you’ll handle calls from customers regarding their home claims and guide them through what can often be a stressful process, providing empathetic and professional support.

Salary

Base: £24,570; Bonus/Equity: Not specified; Benefits: 9% employer contributed pension, 50% off insurance, free breakdown cover, health and dental insurance, generous holidays, buy as you earn share scheme, employee discounts

Skills & Requirements

Must-have

  • handle calls from customers
  • guide them through process
  • provide empathetic support
  • work towards targets
  • comfortable using a PC
  • good internet connection
  • quiet space to work

Nice-to-have

  • resilience, enthusiasm and energy
  • customer-centric and data-driven
  • embrace new opportunities
  • people that work in different ways

Key Requirements

  • No visa sponsorship available

Work Rights

Not specified

Tailored Resume

Cover Letter