Business & Commercial Collections Specialist I:hybrid, Getzville, Ny

M&T Bank

Getzville, New York, United States of America
Base: $20.55 - $34.25 hourly (usd); bonus/equity: ...
3 years higher education or work experience
1 year collection or customer service experience
Strong verbal and written communication skills
The role is responsible for managing an assigned customer base of delinquent loans to mitigate loss situations and reduce nonaccrual populations

Job Summary

  • The role is responsible for managing an assigned customer base of delinquent loans to mitigate loss situations and reduce nonaccrual populations.
  • Candidates will interact with customers via outbound calls, inbound calls, and email correspondence to assess repayment prospects.
  • The position requires thorough documentation of loan relationships and adherence to compliance and operational risk controls.

Matching Summary

The role is responsible for managing an assigned customer base of delinquent loans to mitigate loss situations and reduce nonaccrual populations.

Salary

Base: $20.55 - $34.25 Hourly (USD); Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • 3 years higher education or work experience
  • 1 year collection or customer service experience
  • Strong verbal and written communication skills

Nice-to-have

  • Detail oriented approach
  • Bachelor's degree preferred
  • Knowledge of M&T Bank systems

Key Requirements

  • Minimum 1 year collection experience
  • Experience with word processing and spreadsheet software
  • Ability to conduct skip tracing investigations

Work Rights

Not specified

Tailored Resume

Cover Letter