This job posting seeks a Technical Product Owner to enhance customer experiences within the Global Customer eXperience tribe at ING. The ideal candidate will possess a strong background in IT delivery, particularly within mobile banking, and demonstrate proficiency in customer journey design, cross-functional collaboration, and technical fluency
Job Summary
The role focuses on designing and optimizing end-to-end customer journeys to reduce friction and enhance engagement within the banking sector.
You will act as a bridge between business goals and technical execution, ensuring solutions are scalable, secure, and aligned with ING's strategy.
Success requires a blend of product mindset, customer empathy, and technical fluency including understanding system architecture and API interactions.
Matching Summary
Match Score: 85
This job posting seeks a Technical Product Owner to enhance customer experiences within the Global Customer eXperience tribe at ING. The ideal candidate will possess a strong background in IT delivery, particularly within mobile banking, and demonstrate proficiency in customer journey design, cross-functional collaboration, and technical fluency.
Skills & Requirements
Must-have
3-7 years experience in Customer Experience
Strong journey mapping and design thinking skills
Ability to read architectural diagrams and APIs
Experience with microservices and event-driven systems
Stakeholder management across global teams
Nice-to-have
Experience with Twilio or Segment platforms
Familiarity with workflow automation tools
Background in financial services or regulated industries
Understanding of DevOps practices and CI/CD pipelines
Knowledge of IAM systems and data-driven platforms
Key Requirements
3-7+ years in Customer Experience or Product fields
Proven ability to translate user needs into technical requirements
Strong analytical capabilities with CX tool familiarity