Senior Lead

Telferplaceltc

Managing teams in a 24x7 environment
Technical experience in ip networking
Strong stakeholder relationship skills
You will be the driving force behind exceptional customer experiences in a fast-paced environment

Job Summary

  • You will be the driving force behind exceptional customer experiences in a fast-paced environment.
  • The role involves leading incident management processes and ensuring SLA/OLA targets are met.
  • You will have the opportunity to develop insights into operational processes and support a 24x7 team.

Matching Summary

You will be the driving force behind exceptional customer experiences in a fast-paced environment.

Skills & Requirements

Must-have

  • Managing teams in a 24x7 environment
  • Technical experience in IP Networking
  • Strong stakeholder relationship skills

Nice-to-have

  • Coaching in Business Process Management
  • Experience leading agile teams
  • Knowledge of Cisco and Juniper technologies

Key Requirements

  • Minimum 5 years’ experience in Incident Management
  • Good understanding of ITIL Framework
  • Demonstrated leadership and coordination skills

Work Rights

Not specified

Tailored Resume

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