Business Support Officer

89

Morwell, Victoria, Australia
Not specified; benefits: 26 weeks pyid pyrental le...
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Knowledge of telco technologies
Troubleshooting using osi model
Clear and confident communication skills
** Aussie Broadband is seeking a Business Support Officer in Morwell, Victoria, to provide customer and colleague support through effective troubleshooting of telco technologies. The ideal candidate should possess strong communication skills, a proactive approach to problem-solving, and a willingness to learn new technologies within a collaborative environment. **

Job Summary

  • You will confidently manage frontline diagnostics and service requests across voice and data services while resolving issues within agreed SLAs.
  • The company offers 26 weeks paid parental leave for both primary and secondary caregivers along with a discounted internet allowance up to $109 per month.
  • This role requires balancing independence with teamwork to support internal teams and field staff in keeping services running smoothly.

Matching Summary

Match Score: 75

** Aussie Broadband is seeking a Business Support Officer in Morwell, Victoria, to provide customer and colleague support through effective troubleshooting of telco technologies. The ideal candidate should possess strong communication skills, a proactive approach to problem-solving, and a willingness to learn new technologies within a collaborative environment. **

Salary

Not specified; Benefits: 26 weeks paid parental leave; Discounts: Internet up to $109/month, 20% off mobile services

Skills & Requirements

Must-have

  • Knowledge of telco technologies
  • Troubleshooting using OSI model
  • Clear and confident communication skills

Nice-to-have

  • CCNA, NSE4, or CompTIA A+ certification
  • Proactive problem-solving approach
  • Willingness to learn new technologies

Key Requirements

  • Understanding of telco technologies like Hosted PABX, MPLS, Cisco, FortiGate
  • Preferred certifications: CCNA, NSE4, or CompTIA A+
  • Strong organization and time-management skills

Work Rights

Not specified

Tailored Resume

Cover Letter