Director, Design, Customer Resiliency

Capital One

McLean, VA, US
Base: $209,500 - $286,900 (varies by location); bo...
Not specified (assumed hybrid based on the nature of the role).
8+ years product design experience
3+ years leading design teams
Expertise in figma prototyping tools
Capital One is seeking a Director for their Customer Resiliency Experience Design team, responsible for creating digital experiences that assist customers facing financial hardships. The ideal candidate should possess extensive product design experience, strong leadership skills, and a human-centered approach to design

Job Summary

  • The role leads a team dedicated to enabling customers experiencing financial hardship to stabilize their finances through seamless digital experiences.
  • Candidates must demonstrate expert knowledge of products, processes, and industry trends to shape how Design engages and solves business challenges.
  • Capital One offers a comprehensive set of health, financial, and other benefits supporting total well-being along with performance-based incentive compensation.

Matching Summary

Match Score: 85

Capital One is seeking a Director for their Customer Resiliency Experience Design team, responsible for creating digital experiences that assist customers facing financial hardships. The ideal candidate should possess extensive product design experience, strong leadership skills, and a human-centered approach to design.

Salary

Base: $209,500 - $286,900 (varies by location); Bonus/Equity: Performance based incentive compensation available; Benefits: Comprehensive health, financial, and other benefits included

Skills & Requirements

Must-have

  • 8+ years product design experience
  • 3+ years leading design teams
  • Expertise in Figma prototyping tools
  • Experience with design systems
  • Cross-functional collaboration skills

Nice-to-have

  • Service design and content design expertise
  • Mentoring and growing design talent
  • Business case development proficiency
  • Strategic human-centered approach
  • Exceptional interpersonal relationship building

Key Requirements

  • At least 8 years of experience in a product design role
  • At least 3 years of experience leading design teams
  • No sponsorship provided for employment authorization

Work Rights

Not specified

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