Not specified (considering the responsibilities, it may imply a hybrid or onsite model).
Aws cloud environment management
Itil v4 process governance
Servicenow itsm tool proficiency
PCCW Solutions Insys Pte. Ltd. is seeking a Service Delivery Manager with expertise in cloud services, particularly AWS, to lead operations across managed services while ensuring compliance with ITIL governance and service level agreements. The ideal candidate will possess strong leadership skills and experience in managing multi-agency environments
Job Summary
The role requires leading day-to-day operations across all managed services including Cloud, Network, Systems, Security, and Applications.
Candidates must implement and govern all ITIL process pillars such as Incident, Request, Problem, Change, Knowledge, and Asset Management.
The position involves managing shared pools of engineers and overseeing workload allocation to ensure 24x7 coverage.
Matching Summary
Match Score: 85
PCCW Solutions Insys Pte. Ltd. is seeking a Service Delivery Manager with expertise in cloud services, particularly AWS, to lead operations across managed services while ensuring compliance with ITIL governance and service level agreements. The ideal candidate will possess strong leadership skills and experience in managing multi-agency environments.