Incident And Event Operations Manager

Leidos UK

Canberra, Australia
Not specified; not specified; benefits include up ...
24x7 shift-based leadership experience
Servicenow queue management and reporting
Itil practices for major incidents
This role leads a critical ITSM operations function within a complex Defence ICT environment based on site in Canberra

Job Summary

  • This role leads a critical ITSM operations function within a complex Defence ICT environment based on site in Canberra.
  • The position requires overseeing end-to-end incident and event performance including triage, escalation, and major incident bridge management.
  • Leidos offers up to an extra 12 days of leave per year through their Life Days program and is a Family Friendly certified workplace.

Matching Summary

This role leads a critical ITSM operations function within a complex Defence ICT environment based on site in Canberra.

Salary

Not specified; Not specified; Benefits include up to 12 extra days of leave via Life Days program

Skills & Requirements

Must-have

  • 24x7 shift-based leadership experience
  • ServiceNow queue management and reporting
  • ITIL practices for major incidents
  • Defence or secure ICT environment experience
  • Operational discipline and SOP development

Nice-to-have

  • Coaching-oriented leadership style
  • Strong stakeholder engagement skills
  • Inclusive team culture building
  • Continuous improvement mindset

Key Requirements

  • Australian Citizen status required
  • NV-1 security clearance required
  • Proven experience leading 24x7 ITSM teams
  • Strong ServiceNow capability

Work Rights

Must be an Australian Citizen

Tailored Resume

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