Customer Care Engineer (technical Support Engineer)

Forward Networks

Australia
Fully remote
3+ years technical customer support experience
Multi-vendor network experience required
Ability to cover nam est time zones
Forward Networks is seeking a Customer Care Engineer to provide exceptional post-sales technical support and leadership to its diverse client base, which includes major global companies and government agencies. The ideal candidate should have at least three years of technical customer support experience and a strong understanding of networking, cloud, or security fundamentals

Job Summary

  • Forward Networks is seeking a Customer Care Engineer to provide world-class post-sales support for top global customers.
  • The role involves triaging issues, identifying software bugs, and collaborating with engineering teams to resolve complex network problems.
  • Candidates must be willing to participate in after-hours on-call rotations to ensure continuous support coverage.

Matching Summary

Match Score: 85

Forward Networks is seeking a Customer Care Engineer to provide exceptional post-sales technical support and leadership to its diverse client base, which includes major global companies and government agencies. The ideal candidate should have at least three years of technical customer support experience and a strong understanding of networking, cloud, or security fundamentals.

Skills & Requirements

Must-have

  • 3+ years technical customer support experience
  • Multi-vendor network experience required
  • Ability to cover NAM EST time zones

Nice-to-have

  • Python scripting experience preferred
  • Kubernetes and Linux fundamentals knowledge
  • API debugging and cloud networking skills

Key Requirements

  • 3+ years of technical support experience
  • Strong understanding of Networking, Cloud, or Security fundamentals
  • Experience supporting multi-vendor networks like Cisco, Arista, or AWS

Work Rights

Not specified

Tailored Resume

Cover Letter