Customer Service Advisor

Dyer & Butler Ltd

Langley, United Kingdom
Not specified; discretionary bonus scheme availabl...
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Experience in call centre or customer service environment
Strong administration and customer service skills
Ability to handle inbound and outbound calls
** Dyer & Butler Ltd is seeking a Customer Service Advisor to join their team in Langley, UK. The role involves providing excellent customer service, managing inbound and outbound calls, and supporting the Customer Experience Team while fostering a culture of growth and safety. **

Job Summary

  • This role involves ensuring all customers are dealt with effectively while managing inbound and outbound calls and booking appointments.
  • The company offers a range of benefits including a contributory pension scheme, online GP service, and 25 days annual leave plus bank holidays.
  • Successful candidates will attend an assessment day featuring group exercises, literacy assessments, and script reading before starting three weeks of in-house training.

Matching Summary

Match Score: 75

** Dyer & Butler Ltd is seeking a Customer Service Advisor to join their team in Langley, UK. The role involves providing excellent customer service, managing inbound and outbound calls, and supporting the Customer Experience Team while fostering a culture of growth and safety. **

Salary

Not specified; Discretionary bonus scheme available; Benefits include pension, 25 days leave, and retail discounts

Skills & Requirements

Must-have

  • Experience in call centre or customer service environment
  • Strong administration and customer service skills
  • Ability to handle inbound and outbound calls
  • Accurate data capture from calls
  • Hybrid working capability with home office setup

Nice-to-have

  • Passion for delivering excellent customer service
  • Team player with strong interpersonal skills
  • Additional spoken languages
  • Problem-solving mindset
  • Commitment to safety first culture

Key Requirements

  • Right to Work in the UK
  • Proof of current address
  • Good Wi-Fi connection and quiet workspace at home

Work Rights

Must have Right to Work in the UK

Tailored Resume

Cover Letter