Base: $20.51 ph; bonus/equity: eligible for variab...
Fully remote
High school diploma or equivalent required
1+ years customer service experience
Frequent phone email and in-person communication
Blue Cross Blue Shield of Massachusetts is seeking a Remote Medicare Member Advocate to provide exceptional support to Medicare members, ensuring their questions are answered and issues resolved. This role emphasizes customer service, communication, and problem-solving skills in a fast-paced, evolving environment
Job Summary
The role involves guiding Medicare members to answers and explaining their medical and dental packages while reinforcing a commitment to excellent service.
Employees will be enrolled in a new hire training program to learn about the health insurance industry and develop skills for a successful career.
The company offers best-in-class benefits including health, wellness, tuition reimbursement, 401(k), paid holidays, and internal career growth opportunities.
Matching Summary
Match Score: 85
Blue Cross Blue Shield of Massachusetts is seeking a Remote Medicare Member Advocate to provide exceptional support to Medicare members, ensuring their questions are answered and issues resolved. This role emphasizes customer service, communication, and problem-solving skills in a fast-paced, evolving environment.
Salary
Base: $20.51 per hour; Bonus/Equity: Eligible for variable pay; Benefits: Comprehensive package including medical/dental/vision, 401(k), and paid time off
Skills & Requirements
Must-have
High school diploma or equivalent required
1+ years customer service experience
Frequent phone email and in-person communication
Strong familiarity with Microsoft Office applications
Ability to work in fast-paced high-pressure environment
Nice-to-have
Experience in rapidly evolving unscripted service environments
Logic puzzle and logistics challenge solving skills
Emotional intelligence and empathy for member needs