Assistant Manager, Front Operations

Melco Resorts & Entertainment

Macau, Macau
On-site
Front office operations
Guest complaint resolution
Vip guest services
Melco Resorts & Entertainment is seeking an Assistant Manager for Front Operations in Macau, responsible for ensuring the efficient daily operations of hotel services, including Front Office, Concierge, and Guest Services. The ideal candidate will have a minimum of three years of management experience in a luxury hotel environment and be adept in customer service and team leadership

Job Summary

  • Assistant Manager, Front Operations is responsible for the efficient and smooth running of the daily Hotel Operations, focusing on Front Office, Butler Services, Concierge, Bell team and Guest Services.
  • Key responsibilities include handling guest complaints, overseeing VIP arrivals, maintaining inter-departmental relationships, and ensuring adherence to hotel standards and policies.
  • The role requires a minimum of 3 years of management experience in a Front Office position within a luxury 5-star international hotel and proficiency in English, Cantonese, and Mandarin.

Matching Summary

Match Score: 85

Melco Resorts & Entertainment is seeking an Assistant Manager for Front Operations in Macau, responsible for ensuring the efficient daily operations of hotel services, including Front Office, Concierge, and Guest Services. The ideal candidate will have a minimum of three years of management experience in a luxury hotel environment and be adept in customer service and team leadership.

Skills & Requirements

Must-have

  • Front Office operations
  • Guest complaint resolution
  • VIP guest services
  • Emergency procedures
  • Health and safety policy

Nice-to-have

  • Develop better service standards
  • Increase revenue and reduce costs
  • Foster positive relationships
  • Pro-active leadership

Key Requirements

  • Minimum 3-year management experience in Front Office
  • Luxury 5-star international hotel experience
  • Knowledge of Hotel Property Management System (Opera preferred)
  • Proficient in Word, Excel, Outlook
  • International and China / PRC customer relations exposure
  • Diploma or degree in hospitality training

Work Rights

Not specified

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