Lead and manage a 24x7x365 offshore operations team across multiple technology domains to ensure operational excellence
Job Summary
Lead and manage a 24x7x365 offshore operations team across multiple technology domains to ensure operational excellence.
Drive continuous improvement in monitoring, automation, and runbook development while maintaining compliance with security and regulatory requirements.
Collaborate with onshore SMEs and stakeholders to align on SLAs, KPIs, and strategic initiatives for critical IT infrastructure and platforms.
Matching Summary
Lead and manage a 24x7x365 offshore operations team across multiple technology domains to ensure operational excellence.
Skills & Requirements
Must-have
24x7x365 offshore operations team management
Enterprise infrastructure technologies
Incident response and root cause analysis
Continuous improvement in monitoring and automation
Security, audit, and regulatory compliance
Nice-to-have
ITIL certification
Automation and scripting experience
Agile/DevOps methodologies
Key Requirements
12+ years of experience in IT operations
3+ years in a leadership role
Proven experience managing offshore teams
Bachelor’s degree in Computer Science, Engineering, or related field