Customer Management Associate

MediCard Phils., Inc.

Makati, Philippines
Handle telephone inquiries
Customer complaint resolution
Membership status verification
The role is responsible to provide assistance to all phone-in inquiries and requests regarding, but not limited to, customer assistance, customer complaints, in-patient and out-patient verification, membership status, etc. and to coordinate with other departments, if necessary, in order to address such concerns

Job Summary

  • The role is responsible to provide assistance to all phone-in inquiries and requests regarding, but not limited to, customer assistance, customer complaints, in-patient and out-patient verification, membership status, etc. and to coordinate with other departments, if necessary, in order to address such concerns.
  • MediCard is currently looking for assertive, dynamic and energetic individuals to fill up the following vacancy.
  • At MediCard, we believe that diversity and inclusion are essential to fostering innovation, collaboration, and growth.

Matching Summary

The role is responsible to provide assistance to all phone-in inquiries and requests regarding, but not limited to, customer assistance, customer complaints, in-patient and out-patient verification, membership status, etc. and to coordinate with other departments, if necessary, in order to address such concerns.

Skills & Requirements

Must-have

  • Handle telephone inquiries
  • Customer complaint resolution
  • Membership status verification
  • Coordinate with other departments

Nice-to-have

  • Assertive, dynamic, and energetic individuals
  • Service-oriented total health care
  • Diversity and inclusion advocate

Key Requirements

  • Average of 6 patients per hour
  • Provide all requested information
  • Accurate and up-to-date information submission

Work Rights

Not specified

Tailored Resume

Cover Letter