Call Center Agent - Inbound

airarabiagroupcareers

On-site
Handle customer inquiries and complaints
Provide product and service information
Process reservations, modifications, and cancellations
Support the Contact Center section by handling inbound calls and providing information on products and services

Job Summary

  • Support the Contact Center section by handling inbound calls and providing information on products and services.
  • Process flight and holidays reservations, modifications, and cancellations, while promoting ancillaries and services to maximize sales.
  • Ensure all key performance indicators for customer satisfaction are achieved, including agreed service levels, quality standards, and productivity.

Matching Summary

Support the Contact Center section by handling inbound calls and providing information on products and services.

Skills & Requirements

Must-have

  • Handle customer inquiries and complaints
  • Provide product and service information
  • Process reservations, modifications, and cancellations
  • Promote ancillaries and services
  • Meet productivity and quality standards

Nice-to-have

  • Understand market trends
  • Utilize sales and marketing techniques
  • Work under pressure
  • Identify and react to problems

Key Requirements

  • High School/Diploma or equivalent
  • Capable of using technology systems (Microsoft Office)
  • Good English & Arabic Languages
  • No hearing or articulatory problems
  • No previous experience required

Work Rights

Not specified

Tailored Resume

Cover Letter