Marketing & CRM Executive (Automobile) #ESY

RECRUIT EXPRESS PTE LTD

Singapore, Singapore
Not specified
Crm salesforce system management
Customer feedback management processes
Nps and mystery shopping leadership
The Marketing & CRM Executive position at Recruit Express Pte Ltd involves enhancing customer engagement and satisfaction through various CRM initiatives, managing customer feedback, and ensuring data integrity. The role requires a proactive individual with strong analytical skills to optimize customer-related processes and support marketing activities within the automobile sector

Job Summary

  • The role involves supporting the planning and execution of CRM initiatives to enhance customer engagement and satisfaction across automobile brands.
  • Candidates will lead performance management for dealer partners, conduct regular showroom checks, and implement improvement actions based on NPS data.
  • The position requires maintaining accurate customer databases while ensuring strict compliance with PDPA regulations and generating detailed business reports.

Matching Summary

Match Score: 75

The Marketing & CRM Executive position at Recruit Express Pte Ltd involves enhancing customer engagement and satisfaction through various CRM initiatives, managing customer feedback, and ensuring data integrity. The role requires a proactive individual with strong analytical skills to optimize customer-related processes and support marketing activities within the automobile sector.

Skills & Requirements

Must-have

  • CRM Salesforce system management
  • Customer feedback management processes
  • NPS and mystery shopping leadership
  • Ownership benefits program administration
  • Data integrity and PDPA compliance

Nice-to-have

  • Strong stakeholder coordination skills
  • Experience with multiple automotive brands
  • Ability to identify service gaps
  • Proficiency in business intelligence generation

Key Requirements

  • Experience managing CRM systems
  • Knowledge of PDPA compliance
  • Background in customer experience management

Work Rights

Not specified

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