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Abbott is seeking a ServiceNow Manager in Taguig City, Philippines, responsible for leading IT service management processes and enhancing service delivery through the ServiceNow platform. The ideal candidate will have extensive experience in IT business analysis and ServiceNow capabilities, with a focus on user experience and process optimization.
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Job Summary
This role serves as a strategic liaison between the IT ServiceNow platform and multiple business units to ensure consistent, high-quality service delivery.
The incumbent is accountable for leading the definition, design, and continuous improvement of IT service management processes across ITSM, CSM, GRC, and other modules.
Candidates must possess strong analytical and facilitation skills to translate complex business needs into scalable ServiceNow solutions while driving automation and self-service initiatives.
Matching Summary
Match Score: 75
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Abbott is seeking a ServiceNow Manager in Taguig City, Philippines, responsible for leading IT service management processes and enhancing service delivery through the ServiceNow platform. The ideal candidate will have extensive experience in IT business analysis and ServiceNow capabilities, with a focus on user experience and process optimization.
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Skills & Requirements
Must-have
7+ years IT Business Analysis experience
3+ years ServiceNow hands-on experience
ITIL practices and service management knowledge
Business process modeling and optimization
Requirements gathering and functional specification
Nice-to-have
Customer-centric mindset for End User Experience
Experience in regulated healthcare environments
Strong stakeholder and vendor management skills
Mentoring junior business analyst resources
Global or multi-regional service organization experience
Key Requirements
Bachelor's Degree in Computer Science, Information Systems, or related field
Minimum 7+ years of IT Business Analysis experience
Minimum 3+ years of hands-on ServiceNow experience