Director Compliance, Designated Complaints Officer

Manulife Financial Inc

Burlington, Ontario, Canada
Base: $125,100.00 cad - $175,100.00 cad; bonus/equ...
Hybrid (tuesday, wednesday, thursday in the office)
Ciro dealer experience required
Five years industry experience minimum
Three years direct complaint handling
Manulife Financial Inc is seeking a Director Compliance, Designated Complaints Officer in Burlington, Ontario, to oversee the Complaints & Regulatory Investigations team within the Compliance department. The role requires extensive experience in handling client complaints and regulatory inquiries, along with strong leadership and communication skills

Job Summary

  • The Designated Complaints Officer will manage the Complaints & Regulatory Investigations team to ensure Manulife Wealth Inc meets all regulatory and legislative requirements regarding client complaints.
  • This role requires leading complex, confidential, and time-sensitive investigations while acting as a primary contact for regulators such as CIRO, OSC, AMF, FSRA, and OBSI.
  • Manulife offers a hybrid work arrangement with three days in the Burlington office, along with comprehensive benefits including health, dental, pension, and wellness programs.

Matching Summary

Match Score: 85

Manulife Financial Inc is seeking a Director Compliance, Designated Complaints Officer in Burlington, Ontario, to oversee the Complaints & Regulatory Investigations team within the Compliance department. The role requires extensive experience in handling client complaints and regulatory inquiries, along with strong leadership and communication skills.

Salary

Base: $125,100.00 CAD - $175,100.00 CAD; Bonus/Equity: Incentive compensation tied to performance available; Benefits: Health, dental, pension, and paid time off included

Skills & Requirements

Must-have

  • CIRO dealer experience required
  • Five years industry experience minimum
  • Three years direct complaint handling
  • Knowledge of Ontario Securities Act
  • Experience with regulatory inquiries
  • Leadership of investigation teams

Nice-to-have

  • Bilingual English and French skills
  • Insurance compliance experience
  • Branch Managers Course certification
  • Canadian Securities Course completion
  • Growth mindset for new opportunities
  • Experience with leverage loan complaints

Key Requirements

  • Minimum five years industry experience
  • Three years direct complaint handling experience
  • CIRO dealer experience required
  • Management experience required
  • Superior knowledge of securities regulations

Work Rights

Not specified

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