Service Delivery Manager – Absence & Disability Management

TELUS Health

Competitive base salary; performance-based incenti...
Fully remote
2+ years management experience in us leave
5+ years case management experience
Knowledge of fmla ada std legislation
The Service Delivery Manager leads teams to ensure adherence to best-in-class processes while maintaining data integrity and legal compliance for absence and disability programs

Job Summary

  • The Service Delivery Manager leads teams to ensure adherence to best-in-class processes while maintaining data integrity and legal compliance for absence and disability programs.
  • This role serves as a trusted partner to clients by providing expertise on complex leave scenarios including FMLA, state leave regulations, and ADA cases.
  • TELUS Health offers a competitive total rewards package including medical coverage, 401(k) contributions, and remote work flexibility to support physical and mental well-being.

Matching Summary

The Service Delivery Manager leads teams to ensure adherence to best-in-class processes while maintaining data integrity and legal compliance for absence and disability programs.

Salary

Competitive base salary; Performance-based incentives where applicable; Comprehensive medical dental vision 401(k) PTO EAP

Skills & Requirements

Must-have

  • 2+ years management experience in US leave
  • 5+ years case management experience
  • Knowledge of FMLA ADA STD legislation
  • Claims quality and legal compliance audits
  • Client account governance meeting leadership

Nice-to-have

  • Experience managing mental health claims
  • Strong business acumen and presentation skills
  • Bilingual Spanish language capability
  • Certification in HR or Disability Management
  • Remote-first collaborative work environment

Key Requirements

  • Minimum 2 years management-level experience
  • Minimum 5 years case management experience
  • In-depth knowledge of US leave legislation
  • Post-secondary degree or 5 years disability management experience
  • Demonstrated client and account management experience

Work Rights

Not specified

Tailored Resume

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