Maintenance Supervisor

KONE

Hanoi, Vietnam
**
6-10 years direct service engineering experience
2-4 years team leadership in service industry
Bachelor's degree in related discipline
** KONE is seeking a Maintenance Supervisor in Hanoi, Vietnam, to lead operational service delivery, ensuring high-quality maintenance services while fostering customer relationships. The ideal candidate should have substantial experience in maintenance and team leadership, along with strong communication skills to manage both staff and customer interactions. **

Job Summary

  • The purpose of this role is to lead the operational service delivery team ensuring KONE delivers on commitments safely, timely, and to high quality standards.
  • The Maintenance Supervisor is accountable for establishing proactive relationships with customers, ensuring service commitments are met, and promoting a strong safety and quality culture through field presence.
  • KONE values an innovative and collaborative working culture where employee engagement, sustainability, and ethical business practices are integral to daily operations.

Matching Summary

Match Score: 75

** KONE is seeking a Maintenance Supervisor in Hanoi, Vietnam, to lead operational service delivery, ensuring high-quality maintenance services while fostering customer relationships. The ideal candidate should have substantial experience in maintenance and team leadership, along with strong communication skills to manage both staff and customer interactions. **

Skills & Requirements

Must-have

  • 6-10 years direct service engineering experience
  • 2-4 years team leadership in service industry
  • Bachelor's degree in related discipline
  • Customer relationship management and retention
  • Safety incident investigation and reporting
  • Repair sales funnel management
  • Variable cost and margin control

Nice-to-have

  • Strong interpersonal and communication skills
  • Ability to work under pressure
  • Proven ability to handle fast-paced environment
  • Experience with inventory forecasting
  • Collaborative working culture mindset

Key Requirements

  • Bachelor's degree in related discipline
  • 6-10 years Service Engineer experience
  • 2-4 years team leader experience
  • Technical expertise in maintenance operations
  • Work authorization status not specified

Work Rights

Not specified

Tailored Resume

Cover Letter