Lead Veterinary Customer Service Representative

Animalemergencyhospital

Wakefield, RI, United States
Base: $22-$25ph; bonus/equity: not specified; bene...
On-site
Exceptional client service
Manage appointment scheduling
Oversee client billing
The Lead Veterinary Customer Service Representative position at Animal Emergency Hospital in Wakefield, RI, seeks a candidate with leadership experience in veterinary reception or customer service. The role involves overseeing daily operations, ensuring exceptional client service, and mentoring team members while offering competitive pay and comprehensive benefits

Job Summary

  • Lead, support, and mentor the reception team to ensure smooth daily operations.
  • Provide exceptional client service through in-person interactions, phone calls, emails, and online communication.
  • Handle escalated client concerns with professionalism and empathy.

Matching Summary

Match Score: 85

The Lead Veterinary Customer Service Representative position at Animal Emergency Hospital in Wakefield, RI, seeks a candidate with leadership experience in veterinary reception or customer service. The role involves overseeing daily operations, ensuring exceptional client service, and mentoring team members while offering competitive pay and comprehensive benefits.

Salary

Base: $22-$25/hr; Bonus/Equity: Not specified; Benefits: Health, dental, vision, PTO, holiday pay

Skills & Requirements

Must-have

  • Exceptional client service
  • Manage appointment scheduling
  • Oversee client billing
  • Handle escalated client concerns
  • Veterinary terminology knowledge

Nice-to-have

  • Supportive team culture
  • Professional growth opportunities
  • Compassionate and patient demeanor

Key Requirements

  • 2+ years veterinary reception/customer service experience
  • Leadership experience strongly preferred
  • Competency with veterinary software systems
  • Demonstrated ability to lead a team

Work Rights

Not specified

Tailored Resume

Cover Letter