Team Leader - Hardship

PROBE GROUP

Melbourne, Australia
Experience leading contact centre teams
Understanding of hardship outcomes
Ability to drive compliance and quality
Probe CX is expanding its Telco Hardship Support division in Melbourne

Job Summary

  • Probe CX is expanding its Telco Hardship Support division in Melbourne.
  • As a Team Leader, you will lead a newly formed team dedicated to supporting customers in financial hardship.
  • Join us to shape the culture and standards of this new team while enjoying comprehensive employee benefits.

Matching Summary

Probe CX is expanding its Telco Hardship Support division in Melbourne.

Skills & Requirements

Must-have

  • Experience leading contact centre teams
  • Understanding of hardship outcomes
  • Ability to drive compliance and quality

Nice-to-have

  • Empathetic communication skills
  • Strong coaching abilities
  • Passion for team culture building

Key Requirements

  • Proven leadership experience
  • Deep understanding of regulatory landscape
  • Operational acumen with performance data

Work Rights

Not specified

Tailored Resume

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