This role leads teams ensuring stability, performance, and compliance of enterprise applications across multiple technology platforms within Evernorth Health Services India
Job Summary
This role leads teams ensuring stability, performance, and compliance of enterprise applications across multiple technology platforms within Evernorth Health Services India.
The manager provides strategic people leadership for production support while serving as a key liaison between technology, business, and external partners.
Candidates must have deep working knowledge of job scheduling tools like ESP and experience managing diverse platforms including Java, .NET, and Mainframe.
Matching Summary
This role leads teams ensuring stability, performance, and compliance of enterprise applications across multiple technology platforms within Evernorth Health Services India.
Skills & Requirements
Must-have
11+ years production support experience
Lead global cross-location teams
Oracle EBS Hyperion Mainframe expertise
ServiceNow incident problem management
Job scheduling tools ESP knowledge
SOX compliance and audit readiness
24/7 outage response leadership
Nice-to-have
Lean methodology implementation
Application modernization exposure
ITIL Foundation certification
Agile Kanban Scrum familiarity
Automated operational transformation
Executive stakeholder engagement
Key Requirements
Bachelor's degree in technology or related field
Minimum 5 years leading production support teams
Experience in healthcare and finance regulated environments
Proven success with onshore/offshore delivery models