Patient Services Associate, Service Operations

Singapore Health Services Pte Ltd

Singapore
On-site
Patient registration and appointment scheduling
Billing and payment collection
Basic patient care activities
Deliver administrative and clinical services critical for enhancing patient experience, and contribute towards creating a seamless care journey for patients in SNEC

Job Summary

  • Deliver administrative and clinical services critical for enhancing patient experience, and contribute towards creating a seamless care journey for patients in SNEC.
  • Perform patient registration, appointment scheduling, billing and payment collection, and provide information on clinical services.
  • Provide assistance to patients during eye examination, perform basic patient care activities, and conduct pre-surgery financial counselling.

Matching Summary

Deliver administrative and clinical services critical for enhancing patient experience, and contribute towards creating a seamless care journey for patients in SNEC.

Skills & Requirements

Must-have

  • Patient registration and appointment scheduling
  • Billing and payment collection
  • Basic patient care activities
  • Financial counselling for patients
  • Liaise with medical staff and departments

Nice-to-have

  • Good communication and interpersonal skills
  • Growth mindset and development aspiration
  • Good situational handling skills
  • Meticulous and organized
  • Adaptable to fast-paced environment

Key Requirements

  • GCE ‘N’ Level and above or equivalent
  • 1 year of customer service experience preferred
  • Flexible to be deployed to SNEC branches
  • Available to work on Saturday

Work Rights

Not specified

Tailored Resume

Cover Letter