Service Advisor

Ford of Latham

Latham, United States
$70,000.00-$120,000.00 py
**
Customer communication
Repair order writing
Warranty administration
** Ford of Latham is seeking an Automotive Service Advisor who will act as a liaison between customers and technicians, ensuring effective communication regarding vehicle service and repairs. The ideal candidate should have prior experience in a service advisor role or as an automotive technician, with a focus on customer service and a basic understanding of vehicle mechanics. **

Job Summary

  • As a Service Advisor you will be responsible for initiating automotive services and repairs by ascertaining vehicle performance problems and service requests; verifying warranty and service contract coverage; developing estimates; writing repair orders; maintaining customer records.
  • Serve as the communicator and liaison between the customer and technician; ensuring the customer’s needs are understood by the technician and the needed and recommended service/repairs are understood by the customer.
  • Competitive pay, Medical, Dental and Vision Plans, Paid Holidays & PTO, Short and Long-Term Disability, Paid Life Insurance, 401(k) Retirement Plan, Employee Stock Purchase Plan, Lithia Learning Center, Vehicle Purchase Discounts, Wellness Programs.

Matching Summary

Match Score: 75

** Ford of Latham is seeking an Automotive Service Advisor who will act as a liaison between customers and technicians, ensuring effective communication regarding vehicle service and repairs. The ideal candidate should have prior experience in a service advisor role or as an automotive technician, with a focus on customer service and a basic understanding of vehicle mechanics. **

Salary

$70,000.00-$120,000.00

Skills & Requirements

Must-have

  • customer communication
  • repair order writing
  • warranty administration

Nice-to-have

  • team player
  • exemplary customer service

Key Requirements

  • Previous Service Advisor experience preferred
  • Prior experience as an automotive technician a plus
  • Basic mechanical understanding of an automobile
  • Acceptable driving record and valid driver's license

Work Rights

Not specified

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