Dfc It Business Systems Analyst

Driveway Finance Corporation

Tigard, OR, US
Base: $60,000-$85,000 annually; bonus/equity: not ...
Hybrid
Ticketing system experience servicenow freshservice
Scripting skills javascript python sql
Power bi reporting and dashboard creation
Driveway Finance Corporation is seeking a Hybrid IT Business Systems Analyst to join their team in Tigard, OR. The role involves resolving support tickets, implementing system enhancements, and developing reports, with a strong focus on customer service and collaboration within cross-functional teams

Job Summary

  • The role involves resolving support tickets, implementing system enhancements, and developing reports to directly influence operations and customer experience.
  • Candidates will collaborate with cross-functional teams to process tickets, coordinate incident responses, and automate onboarding processes using scripting tools.
  • The company offers competitive pay ranging from $60,000 to $85,000 annually along with comprehensive benefits including medical, dental, vision, and a 401(k) plan.

Matching Summary

Match Score: 85

Driveway Finance Corporation is seeking a Hybrid IT Business Systems Analyst to join their team in Tigard, OR. The role involves resolving support tickets, implementing system enhancements, and developing reports, with a strong focus on customer service and collaboration within cross-functional teams.

Salary

Base: $60,000-$85,000 annually; Bonus/Equity: Not specified; Benefits: Medical, Dental, Vision, 401(k), PTO, Stock Purchase Plan

Skills & Requirements

Must-have

  • Ticketing system experience ServiceNow FreshService
  • Scripting skills JavaScript Python SQL
  • Power BI reporting and dashboard creation
  • System change implementation and automation
  • Tier 1 customer support delivery

Nice-to-have

  • Strong customer service orientation
  • Ability to learn new tools quickly
  • Attention to detail in troubleshooting
  • Methodical task organization
  • Empathy and patience with customers

Key Requirements

  • Bachelor's degree or equivalent experience preferred
  • High school graduate or equivalent required
  • Must be 18 years or older

Work Rights

Not specified

Tailored Resume

Cover Letter