Service Desk Agent – Enterprise Itsm Operations (24/7)
PwC UK
Poland
Hybrid
Experience in service desk or application support role
Hands-on experience with jira service management
Practical understanding of itil processes
The team operates as part of PwC Poland's Application Managed Services, focusing on real-time monitoring and resolution of application incidents
Job Summary
The team operates as part of PwC Poland's Application Managed Services, focusing on real-time monitoring and resolution of application incidents.
This role involves handling escalated incidents and service requests using Jira Service Management while coordinating with infrastructure and vendor teams.
Employees benefit from a hybrid working model, flexible schedules, comprehensive medical programs, and opportunities for professional development and certifications.
Matching Summary
The team operates as part of PwC Poland's Application Managed Services, focusing on real-time monitoring and resolution of application incidents.
Skills & Requirements
Must-have
Experience in Service Desk or Application Support role
Hands-on experience with Jira Service Management
Practical understanding of ITIL processes
Strong troubleshooting and analytical skills
Very good English communication skills
Nice-to-have
Experience with Salesforce user support
Knowledge of AI-powered tools and automation
Experience in large-scale environments
Familiarity with change management processes
ITIL Foundation certification
Key Requirements
Experience in Service Desk / Application Support / IT Support role
Hands-on experience with Jira Service Management
Practical understanding of ITIL processes
Very good English communication skills
Ability to work in shift-based 24/7 operational service