As a Dispute Claim Specialist you will play a key role in supporting injured workers throughout the dispute resolution process, providing an empathetic customer experience
Job Summary
As a Dispute Claim Specialist you will play a key role in supporting injured workers throughout the dispute resolution process, providing an empathetic customer experience.
You will undertake ongoing reviews in relation to entitlements, payments and medical expenses and provide tailored and empathetic delivery of adverse outcomes to all relevant stakeholders.
EML provides career opportunities and great employee benefits, including a diverse and collaborative team culture, flexibility to work from home, and comprehensive learning and development opportunities.
Matching Summary
As a Dispute Claim Specialist you will play a key role in supporting injured workers throughout the dispute resolution process, providing an empathetic customer experience.
Skills & Requirements
Must-have
Workers Compensation
Personal Injury Claims Management
Dispute resolution process
Empathetic customer experience
Nice-to-have
Learning culture
Long-term career
Work-life balance
Diversity and inclusion
Key Requirements
Background in customer service, mediation or personal industry advantageous
Strong analytical and problem-solving abilities
Exceptional organisational and time management skills