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Hy-Vee Health Infusion is seeking a Customer Service Lead to oversee operations in the Customer Service department, ensuring high standards of service and compliance with company policies. The ideal candidate will possess strong interpersonal skills and a commitment to fostering a collaborative team environment.
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Job Summary
Responsible for overseeing and supporting the operations of the Customer Service department, including processing mail, Western Union transactions, utility bill payments, check cashing, money order sales, and dry-cleaning orders.
Promotes a positive company image by consistently delivering courteous, friendly, and efficient customer service, while fostering a supportive and collaborative team environment.
Must have the ability to solve practical problems; variety of variables with limited standardization; interpret instructions and do arithmetic calculations involving fractions, decimals, and percentages.
Matching Summary
Match Score: 75
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Hy-Vee Health Infusion is seeking a Customer Service Lead to oversee operations in the Customer Service department, ensuring high standards of service and compliance with company policies. The ideal candidate will possess strong interpersonal skills and a commitment to fostering a collaborative team environment.
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Skills & Requirements
Must-have
Customer service and support
Processing mail and transactions
Handling utility bill payments
Check cashing and money order sales
Maintaining company policies
Positive company image
Nice-to-have
Helpful smile in every aisle
Supportive and collaborative team
Growth mindset
Results oriented
Customer focused
Professionalism
Key Requirements
Over six months up to one year of experience
High school or equivalent experience
Ability to perform medium work exerting up to 50 pounds